Terms and Conditions

1. Our professional moving team will arrive at your move from location on the appointed day, along with all as per the requirement of packing materials. Our move supervisor will introduce himself and his crew and after an inspection of the goods to be moved, he will give the go ahead to the Packers to do their wonders. 

2. We will dismantle all the furniture items as per the requirement and we will pack everything and wrap the goods according to local move standards. Goods packing, by the nature of the move and distance involved, whilst maintaining and maximising the protection of your goods, we use a combination of carton boxes, corrugated sheets, cardboard wrapping sheet, blankets and stretch wrap for furniture items. 

3. Once the packing is completed, our crew will commence to load the items unto our covered vehicle and transport to your desired location. 

4. In the new house, we will unpack and reassemble only the items that we dismantle from the move out location into the move in location. Please note that our scope of work does not include fittings or assembly of any new items that were not transported by our team during the move. 

5. The furniture and other items will be placed as per your requirements and will provide you the white goods connection service. 

6. Upon completion of the job, we will collect and dispose of all unwanted packing debris. If you want to keep the boxes for a couple of days for you to unpack you can have them and call us when you are done so that we may collect it on a mutual date and time.

7. Our team also confirms at the end if there is any pending task left or any damage, Please Note: In case of any damage, the customer needs to report the customer support team immediately on the move day before the move team leaves the customer location in order to qualify for Moversjoint complimentary insurance policy. Any damage reported afterwards, we will not be responsible for that damage and it cannot be claimed.

International Moving Services (From UAE) : The customer is obliged to share all the details of the items that needs to be shipped to the desired country, customer is obliged to share the list or picutres of packing items and make sure that no items are illegal and banned in UAE. If found the Moversjoint reserves the right to hold the shipment and inform the authorities for further action. Moversjoint reserves the right to hold the items in the warehouse if the payment is not cleared before the shipment. The shipment durations days are provided by Moversjoint associates during the booking

Warehouse charges: AED 100 will be charged per day if the items are stored in the warehouse due to late payment or any other delay from the customer side. Moversjoint will not charge the warehouse charges if delays are made from Moversjoint team.

Cancellation for International Shipment (By Customer):  Due to any Reason if the customer cancels the shipment after it is picked up and packed from our team and was ready to be shipped in our warehouse than Moversjoint hold the right to charge upto 20% of the invoice amount, or any further charges that may arise during the time. These charges are non refundable at any cost or reason the customer has to pay this in order to get their items  delivered back to them at any desired location with in the same emirate from where the pickup is done. If the customer hasn’t made the full payment and once the the pickup is done then the customer is obliged to pay the cancellation charges and only then the items will be released if the customer has made the advance payment and wish to cancel the customer amount will be refunded after the deduction of the cancellation or any other charges of the services that the customer has may used. The shipment durations days are provided by Moversjoint associates during the booking, if the  confirmation is done by the customer that means they also accepts these terms and conditions.

Cancellation for International Shipment (By Moversjoint): If Cancellation is made by Moversjoint, Moversjoint is obliged to refund the full payment made by customer excluding the Labor, Packing and warehouse charges. The shipment durations days are provided by Moversjoint associates during the booking. if the  confirmation is done by the customer that means they also accepts these terms and conditions.

Operational Hours: Moversjoint support channel is available all throughout the year and our Move operations are available and operational on Weekend and most public holidays. Moversjoint move operations may not be available during the Eid Holidays in UAE. In the event of any bookings during the Eid Holidays it will be communicated prior to ensure smooth move operation. 

Booking Timings: Moversjoint makes every effort in ensuring that the crew reaches on time as agreed. However, due to traffic conditions there might be a delay of up to 45 minutes to reach your location. We can assure you that your Tasks will be completed as per the scope agreed. 

Complementary Damage Protection: Every precaution is taken to ensure there are no damages done during any move, painting job and/or during the duration of your furniture and other items stored through Moversjoint. In the unlikely event of any such incident in which there is some damage to the furniture items or any other personal belongings. Moversjoint offers our Complimentary Insurance which gives the customer AED 3/KG (weight of the item damaged). 

Additional Truck/Material Requirements: Any of the Moving Jobs which are booked without a survey and/or it is booked online by the customer is based on a standard inventory selected at the time of booking. In the event another truck is required to handle the additional furniture items and/or boxes, AED 400 is chargeable per additional truck and AED 10 per additional box required to complete the job. 

Move Related Tasks & Completion Times: Moversjoint commits to ensure every task is completed in due time and every effort is made to make the move experience hassle free. Most of the Moves are usually completed within a Day’s time except Commercial Moves and/or other large moves, which is specified at the time of the booking for the estimated time of completion of the move. If, however, there is a requirement to complete the move outside the specified times and requires additional trips from the Moving crew it is then chargeable on a case by case basis as per the scope of work required. 

Handyman Services & Dismantling & Assembly: Moversjoint commits to move everything at the customer location as per the agreed terms and work scope. Moversjoint will ensure to install everything at your new location which is moved by the Moversjoint crew including but not limited to furniture items, curtains and wall mountings. Any new items which are not moved by the Moversjoint crew and/or not part of the initial move scope will be chargeable as per the scope of the work required. 

Movement of Furniture through Stairs: In the event where the furniture or other move related items are too big to be moved through the elevator and have to be carried through the stairs, there is an applicable charge of AED 20/Item per floor.

Personal Belongings: Moversjoint and any of its employees do not take any responsibility for Cash, Jewellery, Laptops or any such items and we strongly advise the customers not to leave these in any of the moving boxes which are to be carried by the moving crew. If required boxes can be provided in advance to pack these items personally. 

It’s all about Respect: Moversjoint and its team ensure to provide the due respect to its valuable customers and if there is any disrespect shown, please feel free to let us know and the concerned person will be dealt strictly as per company policy. We expect the same from our valuable customers to give respect to our team members who are doing their best to ensure a hassle free move experience for you. If any abuse or disrespect is shown, Moversjoint reserves the right to stop/cancel the move immediately and to report the incidence to local authorities.